Here at Hill House Farm, customer service and customer satisfaction are both extremely important to us. If, for any reason, you are unhappy with your delivery or part of your order, please call us on 01306 246000 or write to us at sales@hill-house-farm.com as soon as possible (within 14 days).

With regards to non-perishable items, you have the right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) (“CCRs”) up to 14 working days after the day on which you receive the goods you ordered. Please note that you do not have a right under the CCRs to cancel orders in respect of food or other perishable items.

Any paid delivery charge will be included in your refund once we have received all (not part) of your order. Please note the delivery charge refund will be to the value of standard delivery. 

If you wish to return non-perishable items, please return your order together with your name, address, signature and order reference number to:

Hill House Farm,
Misbrooks Green Rd,
Beare Green,
Dorking,
Surrey.
RH5 4QQ

Products must be returned in saleable condition and returned in or with any original packaging. Returns are normally at your cost unless we advise otherwise. We will credit your payment card with the price of such goods within a reasonable period from the day on which cancellation was given (provided payment has already been debited to your payment card).

Please also check out Terms and Conditions.

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