This Privacy Policy describes how Hill House Farm (Hill House Rural Enterprises Ltd which is a part of) processes and protects your personal when you visit or make a purchase from www.hill-house-farm.com (the “Site”). 

We use cookies to provide website functionality, to analyse our traffic, and to enable social media functionality. Our Cookie Notice provides more information and explains how to amend your cookie settings.

View our Cookies Notice


Personal information we collect

Contact and Order Information 
When you place an order or attempt to make a purchase through the Site, we process certain information about you, including your name, billing address, shipping address, payment information (including credit/debit card information), order preferences, social media handles, email address, and phone numbers.

When you contact us with an inquiry, or provide contact information e.g. by entering a promotion, or at shows, fairs or other events or where you apply to work with us.

Device/Automated Information

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We collect Device/Automated Information using the following technologies:

“Cookies” are small data files that are placed on your device or computer and often include a unique identifier that doesn’t personally identify you.

“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

You have choices about cookies and similar technology - for more information about cookies, and how to disable cookies, see our Cookies Notice


How do we use your personal information?

We process your Personal Information in order to fulfil your contract, for our legitimate interests or where we have your consent.

We use Contact and Order Information to process orders (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations, and to communicate with you about your order).

In compliance with laws, and in accordance with your preferences, we may contact you advertising our products, services or events and occasionally to conduct customer surveys.

 We also use this contact information to respond to queries, including for purposes of recruitment. 

We use the Device/Automated Information to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). This information may also be used to perform targeted adverting.  You have choices about this.

Sharing your Personal Information 

We share your Personal Information with third parties to help us operate our business – including, but not limited, to process payments and orders, deliver our products and perform other operations, or where legally required, or to protect our legal rights. We use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may also share your Personal Information with other companies in the group, Hill House Advisors, for the purposes of marketing / advertising, or with other third parties where legally permissible. 


Your rights 

You can unsubscribe from marketing material by unsubscribing directly from communications or emailing us (see below). UK or European residents have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at sales@hill-house-farm.com

You can also write to us at Hill House Farm, Misbrooks Green Road, Beare Green, Dorking, Surrey, RH5 4QQ.


Security and Data Retention 

    We work hard to keep all Personal Information safe and we require all our service providers to do the same. Where we share your information outside of UK or European Economic Area this is only done in accordance with legal requirement.

    We keep Personal Information only for as long as necessary to comply with law.


    Contact us 

      For any questions or if you wish to complain about the processing of your Personal Information please contact us at sales@hill-house-farm.com

      You can also write to us at Hill House Farm, Misbrooks Green Road, Beare Green, Dorking, Surrey, RH5 4QQ. 

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